Fandango – wasting the opportunity

I love Fandango’s core service. Buying tickets is simple, elegant and most importantly it works.

But Fandango probably realized recently that it has all this wonderful data that it could use. For example, it shows me all the films I’ve ever watched. Great — that plus Netflix would be a good encapsulation of most everything I watch.

More recently though, Fandango has discovered “community”. Why shouldn’t Fandango have ratings and reviews? It’s all the rage and everyone is doing it. No reason at all. Except they have no clue how to do it.

Recently I watched Anurag Kashyap’s Black Friday. I bought the tickets on Fandango and watched the movie on February 12th. I got this email on the 13th from Fandango asking me to review the film.

Great, I thought. How prompt. Let me go review it. I click on the link and log in. This is what I get:

Hmm. Fine then, I won’t review it, but why waste my time guys? Oh, but it gets worse.

I get another email on February 15th telling me it is my “Last Chance”. I ignore it. Last chance? I wish. I get yet another email on February 17th with a different title (asking me to tell the community about myself), but with the same request to review Black Friday. Okay, I will give it one last try. Alas, I get the same message again.

Don’t you think if you send me THREE emails asking me to do something that I should be able to actually perform the action? Getting the basics right is important if you want to build community. Either fix the issue or stop emailing me. I’d have been equally fine with either option.

Fandango, please get the basics right.